Dynamic case management
Empower your experts
In unpredictable business circumstances, the expertise and intuition of your employees is critical for your success. With Genus, your process owners and rapid developers can quickly configure and deploy advanced Dynamic Case Management applications tailored to your unique work processes.
The modern enterprise is an adaptive master of change. In order to thrive in a high-paced and shifting competitive landscape, you need powerfull and flexible tools that can rapidly automate routine work and improve the reliability and efficiency of ad-hoc work.
Genus supports Dynamic Case Management (DCM) for efficient and informed case-related work. The comprehensive and user-friendly low-code application development platform allows you to easily adapt to the changing circumstances and the evolving and dynamic nature of case management. With the agility and speed to quickly configure, deploy and modify applications, you will reduce time to market, lower your costs, and secure your business outcomes.
What is Dynamic Case Management?
Dynamic Case Management (DCM) is a software solution to manage and support processes that require the expertise and discression of knowledge workers. DCM is typically relevant for non-linear processes with long duration, multiple and dynamic steps, and a high level of collaboration and document sharing throughout the case lifecycle.
Through efficient information collection, automated and streamlined processes and workflows, and optimized user interfaces – DCM empowers your experts to solve more cases faster and with better information.
The use cases for Dynamic Case Management differ in their complexity, their potential for automation, and the degree of structure in work processes. However, they share similarities in that each case requires a unique handling from knowledge workers. Further, the goal of all case work is a fair and optimal decision as fast and effective as posible. The use cases tend to fall in to one or more of three categories: Investigative, Service Request, and Incident Management.
Some examples of use cases in the three categories are shown below:
|Investigative||Service Request||Incident Management|
Risk and compliance
Law enforcement investigations
IT Service Management
HSE incident management
Low-code case management
Dynamic Case Management should not be treated as a one size fits all solution. The main reason is that the processes involved in case management differ vastly based on the nature of the cases, preferences of your knowledge workers, and the unique DNA of your organization. Your knowledge workers and process owners know best how to optimize their work processes for faster case resolution, improved quality and better business outcomes. What they need is an agile and flexible platform to rapidly build case management applications that support their work, and also enables them to update or change the work processes on an ad-hoc basis.
With Genus, your knowledge workers, process owners and developers can collaborate to rapidly design, build, monitor and improve professional Dynamic Case Management applications specifically tailored for your business. Further, these applications can be built in a fraction of the time it would take to customize packaged COTS (Commercial Off The Shelf) products.
Genus empowers you to automate repetitive work and integrate with any other system, data source or service. Moreover, you can design advanced security models that enable secure collaboration and information sharing across the entire organization. The platform supports both simple and complex case management solutions, and is used by customers across industries for their unique case management needs.
Empower your employees
Adapt to changes
Implement with speed
Integrate with any system
Intuitive User Interfaces
Norwegian insurance companies suffer hundreds of millions in losses each year as a result of payouts in fraudulent insurance claims.
Gjensidige, a leading Nordic insurance group, used Genus and low-code to build a state-of-the-art Dynamic Case Management solution for their insurance fraud investigations.
As a low-code platform, Genus enables you to abstract complex work processes into visual models that are dynamic and easy to change. In addition, the model-driven approach speeds up the development with an order of magnitude!
If your knowledge workers still struggle with old technology, spreadsheets, or manual and paper-based processes, Genus can be your fast-track to a modern Dynamic Case Management solution.
Intuitive and easy to change
Intuitive and customizable user interfaces
Genus supports all modern UX features needed for a state-of-the-art Dynamic Case Management solution. Our modern, functional and easy to navigate user interfaces builds on years of experience in how to tame complex work processes into simple solutions. Genus enables both progressive web-applications (PWA) and tailored rich-client (desktop) applications for even the most complex tasks. In addition, the platform integrates with Microsoft Office 365 to easily view, export and import data from your files and documents.
Collaboration and knowledge sharing
The platform is built for collaboration and knowledge sharing within organizations and teams of any size. Through the solution, your case workers receive updates, add context and data, collaborate, initiate tasks and actions, and reach conclusions as a group.
Easy to use reporting
The built-in, easy to use reporting tool helps your organization keep track of individual, team, and organizational status with immediate visibility. And, it is easy to configure and share new reports – empowering assigned knowledge workers to build the reports they need when they need them.
Powerful case management capabilities
Dynamic rules and policies
A Dynamic Case Management solution lives in the context of both business policies, laws and regulations. Expected and unexpected changes in this context can trigger the need for immediate adjustment.
Genus has powerfull built-in rules engine and automation capabilities to support complex case processing. Verifications can be built in to the system to ensure that rules and polices are followed when decisions are made. Automation can be designed to detect which cases require manual review and action and which cases can be automatically resolved. And, your knowledge workers can be empowered to change and modify the business rules to adapt to any situation.
Dynamic processes and workflows
Dynamic Case Management solutions must adapt to the evolving nature of complex cases, and processes may require modifications on an ad-hoc basis. With Genus, your rapid developers, process owners, and knowledge workers are empowered to fix the process immediately.
Content and document management
Easily available information is the key to making informed decision and boost production. Genus lets you organize all available content and document in the context of the relevant case quickly and securely. This means that your knowledge workers have a 360-degree view of the case, and can immediately act as required without searching for information.
Task and activity management
The task management in the solution can be tailored to your preferences with functionality for schedules, deadlines and priorities. Also, with the unpredictable nature of case work, ad-hoc activities can allow case workers to create, assign, and complete tasks without the need for a structured or predefined work process.
Analytics and data discovery
Effective case management relies on knowledge workers making informed decisions as well as proper monitoring of performance related to business goals. Genus includes a powerfull analytics and data discovery tool to empower both knowledge workers, process owners and management. You can build advanced performance dashboards to analyze and discover real-time data in your application.
Ensure that the history of all content, events, and collaborations are recorded in the context of the case with the built-in, always on, audit trail capabilities in Genus.
Enterprise ready low-code platform
Application interoperability is the key for a sound enterprise architecture, and we have made sure that Genus can fit naturally into any IT landscape. With codeless, native support for SOAP web services and REST APIs, Genus can consume and expose data across enterprise software and various data sources. In addition, the platform includes connectors to the most popular RDBMS’, and easily integrates with modern services for Artificial Intelligence (AI), Internet of Things (IOT), Robotic Process Automation (RPA), and any other service that can simplify your case management.
To support a modern and professional user experience, your Dynamic Case Management solution can be available through both progressive web apps (PWA) or through a Windows desktop application. Starting out from a single, shared data model, the user experience is tailored to both the device and the usage scenario. As an example, back-office case workers may be empowered through a full-scale Windows desktop application, whereas field investigators need a light-weight web application for data collection.
Security and access management
In a system designed to share and collaborate on information, with processes transcending departments and roles, security and access management is paramount. Genus comes with the most comprehensive security functionality of any low-code platform, and provides full flexibility in the design of the security model. This allows your organization to take a strategic approach towards information- and process design, and to focus on business outcomes rather than alignment with predefined boundaries of a system.
In addition, Dynamic Case Management systems often include personally identifiable information (PII), meaning that deletion routines must be built into the system. Genus supports both automated and manual routines for PII managment, and allows your organization to design the routines to fit the purpose of the application.
Flexible deployment models
Some industries and solutions require full control over enterprise and customer data, or they have specific requirements for security and regulatory compliance. With Genus, it is your choice whether you want to deploy your application in the cloud or on-premises to meet the specific needs of your business. Applications built on our low-code application development platform are portable between any environment.
We are here for the long term
Genus is one of the most mature low-code application development platforms in the market, and has been used for business critical enterprise applications since 1995. Our purpose is to provide a platform for sustainable and long-lasting software, which is achieved by building flexibility and agility into the platform. We take it for granted that all applications built on our platform will change, making it paramount to support the ability to rapidly change and modify both data models, integrations, business and application logic, and user interfaces.
When you build your Dynamic Case Management solution with Genus, your will receive platform updates to ensure future technological compliance. We always make sure that the platform supports the latest technologies, allowing you to maintain a modern IT infrastructure and minimize your technological debt.
Contact us for more information
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