Services to support your software application
We are strong believers in a holistic approach, providing services throughout your application’s lifetime. We do not leave you alone after your Genus application is installed. In fact, you are required to subscribe to a certain minimum set of application services to be allowed to buy from us.
Our application services are a recurring monthly cost reflecting your needed level of service for your application. The services are defined in a service-level agreement. Our services are based on the guidelines defined in Microsoft Operations Framework.
Note that our application services cover services for your specific Genus-based application. Our application services are therefore often named "Genus App Model Services". Services for the Genus App Platform product itself, is covered by the license fee (explore the How to Implement menu for more information).
Explore our services to the left to learn more. All services are required, except Operations and Monitoring.